Contact the Statewide Applications Service Desk

All CSE users may contact the Service Desk by using the DCSS Customer Support Portal.  See below for which URL to use to access the portal.

• LCSA Staff and Third Party Users use: https://dcssitsm.servicenowservices.com/csm
• If you need assistance with using the portal,
• LCSA staff should contact their local helpdesk for assistance.
• Third Party Staff should contact their local liaisons for assistance.

• DCSS State Staff use:  https://dcssitsm.servicenowservices.com/sp
• State staff who need assistance with the portal should contact the Service Desk.

The Service Desk is available Monday through Friday from 7:00 AM to 5:00 PM Pacific Standard Time, except for the following standard holidays:

• New Year's Day
• Martin Luther King Jr Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day

When to Contact the Statewide Applications Service Desk

You may contact the Service Desk for any CSE issues, including but not limited to the below examples:

CSE Issues

• Possible CSE defect identified.
• Slow CSE response time.
• CSE may not be functioning properly.
• CSE Password Resets ONLY for the below noted users:
• LCSA System Administrators
• Third Party Users
• DCSS State Staff

NOTE: LCSA Staff should contact their local helpdesk for CSE password resets.